Questions, bug reports, suggestions or anything about your account: get in touch. Messages are read by the person who makes the game.
Contact
Describe the problem briefly. If you can, add your player ID (shown at the top of the Settings screen) and a screenshot.
You can also write to us from inside the app: Settings → Support → Report a Bug / Send Feedback.
Purchases
I bought something but it didn't reach my account.
Close the app completely and open it again. If the problem continues, email us a screenshot of your purchase receipt and your player ID; we will check and add it to your account.
Refunds
In-app purchases are paid to Apple or Google, so refund requests also go through them:
- iPhone / iPad: reportaproblem.apple.com
- Android: Google Play refund help
Reporting and blocking
To report a player, tap their name and choose Report in the window that opens. To report a message, press and hold it in the chat → Report. Reports are reviewed within 24 hours, and the reported person is never told who reported them.
Players you block can't send you messages. You can manage the list under Settings → Privacy → Blocked Players.
Account deletion
In the app: Settings → Account → Delete Account. If you can't access the app, use the email option on the account deletion page.