Deleting your account is permanent: a deleted account and its progress cannot be restored.
Inside the app
This is the fastest way; your account and all data linked to it are deleted immediately and permanently.
- Open the app and go to Settings.
- Open the Account section.
- Tap Delete Account at the bottom and confirm.
By email
If you can't access the app, send an email to support@negroblan.co with the subject "Account deletion request" and include one of the following:
- The email address linked to your account (if you signed in with email or Google), or
- Your player name and player ID (shown at the top of the Settings screen).
Once we confirm that you own the account, your request is completed within 30 days at the latest and we let you know by email.
What is deleted?
- Your profile: username, avatar, level, XP and trophies
- Your in-game currency balances, inventory and in-game items
- Your match history, quest and achievement progress
- Your friends list, friend requests, blocked players and messages
- Feedback you sent and your report records
What may be kept?
Records of purchases made with real money may be kept for as long as tax law requires. These payments are handled by Apple or Google; your card details never reach us.